Last Updated: January 2024
Introduction
orchard-space is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage with our services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.
Information We Collect
We may collect personal information that you voluntarily provide when interacting with our website or services, including:
- Contact information such as name, email address, and postal address
- Financial information necessary to provide our advisory services
- Employment and income details relevant to credit assessments
- Communication preferences and correspondence with our team
- Information you provide through enquiry forms on our website
We may also automatically collect certain technical information when you visit our website, including browser type, operating system, IP address, and browsing behaviour through cookies and similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our financial advisory services
- To respond to your enquiries and communicate about our services
- To process applications and facilitate interactions with lenders on your behalf
- To comply with legal and regulatory obligations
- To analyse website usage and improve user experience
- To protect against fraudulent or unauthorised activity
Disclosure of Information
We may share your personal information in the following circumstances:
- With lenders and financial institutions when facilitating services you have requested
- With service providers who assist in operating our business, subject to confidentiality agreements
- When required by law, regulation, or legal process
- To protect our rights, privacy, safety, or property
- With your consent or at your direction
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely dispose of it in accordance with our data retention policies.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information in certain circumstances
- The right to object to processing or request restriction of processing
- The right to data portability where applicable
To exercise these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
orchard-space
Level 12, 45 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]